Our client is seeking a detail-oriented professional to support its revenue cycle and customer payment operations. This role is ideal for someone with experience managing business customer accounts, following up on outstanding invoices, and collaborating across departments to resolve payment-related concerns.

The successful candidate will be responsible for maintaining healthy customer account balances, reducing aged receivables, and delivering exceptional customer service while supporting overall cash flow objectives.

Key Responsibilities

• Oversee a portfolio of commercial accounts and track outstanding invoice balances.
• Communicate with customers via phone, email, and online payment platforms regarding open invoices and payment status.
• Review aging reports and prioritize collection efforts based on risk, delinquency, and customer payment history.
• Investigate billing discrepancies, short-payments, disputes, and documentation issues impacting payment timelines.
• Partner with internal teams including accounting, operations, sales, and invoicing departments to resolve account concerns.
• Maintain accurate records of customer interactions, payment commitments, and collection activities within company systems.
• Monitor overdue accounts and escalate high-risk situations to leadership as needed.
• Assist with processing customer payments and ensuring transactions are properly documented.
• Support adjustments, credits, and invoice corrections following established approval procedures.
• Prepare recurring collection and account status reports for management review.
• Update customer account information and maintain data integrity in internal platforms.
• Assist with special projects and provide backup support to related accounting functions when necessary.

Qualifications

Required:

• High school diploma or equivalent.
• At least 4 years of experience in commercial collections, accounts receivable, credit, or related financial operations.
• Strong customer communication and conflict-resolution skills.
• Proficiency with Microsoft Excel, Outlook, and Word.

Preferred:

• Additional education in accounting, finance, business, or a related field.
• 5+ years of experience within collections, billing, customer account administration, or accounting support.
• Experience working within ERP systems and electronic customer payment portals.
• Background supporting organizations with complex invoicing environments, including industrial, transportation, energy, logistics, or professional services sectors.

Skills & Competencies

• Ability to analyze receivable aging and identify collection priorities.
• Strong investigative and problem-solving capabilities.
• Excellent organizational skills with the ability to manage multiple accounts simultaneously.
• High level of accuracy when reviewing financial records and account activity.
• Professional communication style with a customer-focused approach.
• Ability to maintain confidentiality and handle sensitive financial information.
• Self-motivated with strong follow-through and accountability.

If you have a background in business-to-business collections, accounts receivable management, or customer account resolution and enjoy solving payment challenges while building professional relationships, we encourage you to apply.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.